Shipping & Privacy Policy

SHIPPING POLICY

How much does it cost for shipping?
Shipping rates vary based on size and weight. Local orders can arrange for direct pick up from the shop in Fort Walton Beach, Florida. Shipping is billed separately – your invoice will arrive via email. You are not being charged shipping for your order when you process your payment. Once your items are packaged, you will be sent an invoice for shipping to your email (via Square). All orders are shipped USPS. Once your shipping invoice is paid, your package will be shipped to you. This method allows me to provide you with the lowest shipping cost.

When will my order ship?
Processing usually takes 1-3 days. Shipping time is estimated 3-5 days to most places in the United States. I will always do my best to uphold these times but can’t guarantee them. Custom orders may take up to two weeks to ship.

How do I know that my order has been shipped?
You will receive a confirmation email once your order has shipped, which will include your tracking number and a link so that you can track your order.

*If you do a chargeback on your credit card or PayPal account a $35.00 fee will be applied to the amount due. If payment is not remitted promptly you will be sent to collections. No orders will be shipped when account is past due.

Can I return my merchandise?
Due to the nature of the items I sell, I do not accept returns or exchanges. However, if you have a problem with your order please contact me within 7 days of delivery so I can help.

Do you gift wrap?
If you are purchasing an order as a gift, I am happy to ship it directly to your recipient and include a note from you. If you would like this, please note this in the order and include what you would like the note to say.  I will not put a copy of the invoice in your package for gifts.

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***DISCLAIMER: I, Jessica Villarreal, am not a licensed medical doctor, nor do I diagnose or treat disease. The services performed by me, whether in person or by mail or phone, are at all times restricted to consultation on the subject of wellness and health assessment. These services are solely intended to provide you with the resources to use to promote your own health and well-being. My services do not involve diagnosing, treatment, or prescription of remedies for the treatment of disease. It is fully your constitutional right to decide how you wish to care for your health. I do not suggest that you cease current medical care that you are receiving, be it drug therapy, x-ray treatments, chemotherapy, surgery, or any other medical procedures that your doctor or any other health practitioner deems necessary for your health. If you choose not to follow the recommendations made by your medical doctor or other practitioners, you understand that such a decision is your responsibility and you will not hold any other persons responsible for any consequences of such a decision. No herbs or other products sold by Roots Shoppe, LLC are sold for the purposes of ingestion. You take full responsibility for how you choose to use these herbs and products.

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PRIVACY POLICY

Our website address is: https://cgypsymuse.com.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Visitor comments may be checked through an automated spam detection service.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We do not share information with third parties.

Payments

We accept payments through Square and PayPal. When processing payments, some of your data will be passed to Square and PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Square Privacy Policy and  PayPal Privacy Policy for more details.